South Gloucestershire LINk

What powers does the LINk have

 

The LINk can:    

 

  • Raise issues with the Local NHS and Local Authority - asking health and social care commissioners and providors for information about services and the LINK can expect a response within 20 days
  • Refer issues and concerns to the Health and Community Care and Housing Select Committee for them to scrutinise
  • Refer issues and concerns to the Care Quality Commission - the national body responsible for inspecting all Health and Social Care Services
  • Enter specific services and view the care provided to get more information about an issue raised in relation to that service. Services examined in this way could include hopsital wards, GP surgeries, Care Homes

 

Enter and View visits will be carries out by participants who have been trained and had a Criminal Records bureau (CRB) check, the visits will almost always be planned with the person responsible for the service beforehand

Click here to see the LINk Enter and View policy

The LINk Cannot:

 

  • Raise issues and concerns about childrens Social Care

 

  • Support people to raise a specific, individual complaint with Health and/or Social Care

 

If you have an individual complaint about Health and/or Social Care Services the LINk would signpost you to either the relevant Patient Advice and Liaison or Complaints Service

 

The LINk has representatives who sit on the following strategic boards, committees and groups locally:

 

  • The Health and Well being Partnership Board
  • The Joint Strategic Needs Assessment Working Group
  • North Bristol Trust Patient and Public Involvement Group
  • North Bristol Trust Patient Experience Group
  • NHS South Gloucestershire Improving Patient Experience Committee
  • Avon and Wiltshire Mental Health Partnership Trust LINk Stakeholder Group
  • Yate Health Centre Public Involvement Group
  • Frenchay Project Board
  • Cossham Stakeholder Group
  • Great Western Ambulance Trust LINk Joint Working Group
  • The Review of Gynaecological Services Group
  • Avon Primary Care Data Reporting Group
  • South Gloucestershire Council's Physical and Sensory Impairment Consultation Reference Group
  • South Gloucestershire Council's Toenail Cutting Working Group

 

For more information about any of these please contact us